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STRATEGIC GOVERNMENT RESOURCES
2012 Course Catalog
Click here for a downloadable (.pdf) version of SGR's most recent Course Catalog
Please choose from one of the categories below or scroll down to browse all SGR courses.
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Relational Leadership Operational Leadership Systems Leadership Strategic Leadership |
Technological Competency Professional Competency Personal Competency |
HUMAN RELATIONS Classes for Relational Leadership
Ethics: The Heart of Public Service
ONLINE ONLY COURSE
Ethical behavior is the foundation of a successful organization. Ethics: The Heart of Public Service is an ethics overview that can be used for new employee orientation and an ethics refresher for tenured public sector employees. In this class, participants review the basic rules of ethical conduct in the public sector and learn how to utilize the HEART Ethical Decision Making Process. The class also includes many practical applications and several worksheets, including Unethical Behaviors Public Sector Employees Should Avoid.
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Harassment Prevention
Today's world can be a confusing place to determine appropriate behaviors and boundaries when it comes to relationships with coworkers and customers. Harassment Prevention instructs participants in creating a place of mutual respect for all employees. This class educates employees at all levels of responsibility on what the law says about sexual and other types of harassment and what constitutes harassment. It also helps define what is and is not appropriate personal behavior in a variety of specific situations and circumstances.
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Preventing Sexual Harassment
Sexual harassment and discrimination in the workplace are issues that cannot be ignored. Not only is there a considerable amount of liability for an organization, but there can be personal liability for a public employee as well. Sexual Harassment Prevention provides a comprehensive overview of sexual harassment prevention for public sector employees and includes a test to recognize harassment, principles to create a safe environment and mitigate risk, and discussion of actual workplace scenarios.
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Local Government 101
ONLINE ONLY COURSE
Substantial differences exist between operating in a private company and in the very high visibility and accountability of local government. Local Government 101 assists new employees in understanding the legal, cultural, and political environments of local government. This course provides an overview of the types of local governments and discusses forms of municipal government, specifically focusing on the city manager-council form of government. Participants will also learn about municipal revenue sources, the annual budget process, and strategies for a successful career in local government.
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Embracing Diversity in the Workplace
The U.S. workplace is more diverse than ever before. Diversity brings many benefits, but it also creates a responsibility for supervisors and employees to learn how to nurture and encourage healthy and vibrant interactions and teamwork in such a diverse environment. Embracing Diversity in the Workplace trains participants how to create a productive, synergistic environment.
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Anger and Stress Management
With the pace of life so fast, it seems as if anger and stress can control our lives. It has been estimated that more than half of all doctor visits are due to anger or stress-related illnesses. When we do not have a healthy mechanism to deal with the frustrations in our lives, it can lead to serious health problems. If we take the time for purposeful and constructive action, the path that we take to deal with our anger and stress can actually be a positive one. Anger and Stress Management helps participants communicate anger in healthy ways and implement effective stress management techniques.
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What Were You Thinking?!
ONLINE ONLY COURSE
What once were presumed to be commonly shared behavioral standards can no longer be taken for granted. This class uses humor to address inappropriate social behaviors, and helps prepare the employee to respond appropriately to a variety of workplace situations and circumstances. By clearly articulating social and behavioral expectations, organizations increase the potential for an employee's success.
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CUSTOMER SERVICE Classes for Relational Leadership
Understanding Different Personality Styles
Relational Leadership requires that employees understand and work effectively with coworkers and customers. Understanding Different Personality Styles utilizes the DiSC Classic personality profile assessment, equipping employees with the tools to identify and effectively deal with different personalities. Often a customer presents his/her primary temperament style within the first minute of conversation, allowing the customer service representative to frame his/her responses accordingly. This class instructs participants in understanding their own temperament styles, as well as identifying the prominent styles in others, so that they can respond to different situations effectively and efficiently. This is the foundational class for all SGR customer service classes.
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Extraordinary Customer Service
As the pressure increases to keep citizens happy and local business growing and thriving, it is more important than ever that local government employees know how to deliver customer service at the highest level. Extraordinary Customer Service is designed to give the participants a broad overview of customer service and addresses dealing with both internal and external customers. This class instructs participants on topics including making great first impressions, professional phone etiquette, using email professionally, being respectful and responsive to customers' needs, and interacting with difficult customers.
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Time Management
Even with cell phones, computers, and Wi-Fi Internet access at their disposal, employees never seem to have enough time to complete important tasks, as well as urgent ones. This can lead to frustration and can directly affect relationships with internal and external customers. Time Management teaches employees to put first things first and implement organizational and time‐saving strategies. It is easy to try to condense time management into a series of to‐do lists, or tips, but effective time management is much more than that. This class is based on emotional intelligence principles, taking the participant through a much broader concept of time management than traditional approaches.
Effective Interpersonal Communication
Communicating effectively is critical to the success of any organization. Effective Interpersonal Communication identifies how to communicate appropriately with others and defines formal and informal channels of communication. In addition, participants learn positive communication techniques, how to recognize limitations to communication channels, how to decode nonverbal communication, and the art of active listening.
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Learning the Language of Multiple Generations
Now, more than any time in history, different generations with diverse outlooks are being asked to work together. Learning the Language of Multiple Generations helps employees understand the confusing differences between generations. In this class, participants overcome generational misconceptions and employ effective techniques for communicating with people of all ages, whether citizens or co-workers.
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Conflict Resolution
Conflict, strife, and opposing points of view are part of the workplace and part of life; this cannot be changed. However, employees can change the way they react and manage conflict when it occurs. Conflict Resolution helps employees discover practical, proven alternatives that give them skills to not only deal with difficult and frustrating situations, but to learn from them, thus creating a more productive and less stressful work environment. This class instructs participants in the sources and benefits of conflict, as well as in individual conflict styles.
Pruning Negativity
Negativity is a crushing, poisonous epidemic in the workplace that drains employees of energy and enthusiasm. Pruning Negativity trains participants how to handle negativity in themselves, their co-workers, and their customers appropriately and effectively, as well as how to prevent negativity in the future. This class uses the analogy of "Pruning the Negativity Tree."
SUPERVISORY Classes for Operational Leadership
Now That I'm a Supervisor
It can be very difficult to make the transition from peer to supervisor and to understand the responsibility of this new role. Now That I'm a Supervisor helps new supervisors develop their employees, encourage a climate of motivation, plan effectively, and evaluate to make sure performance standards are met. Participants learn the four major roles of a supervisor and how supervision is carried out, taking into consideration the workplace environment and the shared and individual values of all employees. Now That I'm A Supervisor is the foundational workshop for all SGR Operational Leadership classes.
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Professional Ethics
Local government employees should be above reproach in adhering to ethical standards and codes. Professional Ethics discusses current business ethics, identifies areas of risk, and reviews leaders' accountability for setting an ethical standard and holding both themselves and others accountable to that standard. This class includes group discussions about ethical dilemmas, guidelines for deciding what is ethical and not ethical in a local government context, and application of the six pillars of character.
Employment Law and Supervisory Practices
Today, more than ever, it is important for supervisors to understand the nuances of multiple employment laws in order to reduce liability and perform their jobs more effectively. Employment Law and Supervisory Practices increases supervisors' awareness of employment laws and emphasizes supervisors' responsibility to comply with laws at the leadership level. This class provides participants with synopses of key employment laws, guidelines for protecting themselves and the organization from liability, and employee counseling timelines and techniques.
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Instilling Customer Service Values
Delivering exceptional customer service only happens within a context of the culture that understands and is committed to customer service values. Instilling Customer Service Values trains managers, in customer relation skills, and in the philosophy of service focusing on three essential elements: consultation, adaption, and mobilization. In addition, this class equips participants to instill customer service values within their teams to ensure outstanding performance.
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Managing Communication Processes
Realistically, no one can afford poor communication. Yet, day after day and year after year, effective communication continues to be a challenge. In Managing Communication Processes, supervisors learn communication techniques that are critical to the success of any organization. This class helps participants apply effective communication principles, utilize strategies to make processes more efficient, and manage communication within their teams to get the best results.
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Understanding and Managing Generations
For the first time in our nation's history, there are four generations simultaneously represented in the workplace. Understanding generational differences is critical for managers to make these different perspectives benefit an organization. Understanding and Managing Generations teaches participants the secrets of successful organizations that accommodate employee differences, create workplace choices, operate from a sophisticated management style, and nourish retention to provide a positive and productive work environment for all generations.
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Hiring the Right People
Have you ever interviewed a candidate for a position and thought they were perfect for the job only to regret your decision several months later? While not always the case, the culprit is often traditional interview questions and techniques that only provide a partial glimpse into a candidate's skills and behaviors. Hiring the Right People asserts that the greatest indicator of future performance is past performance in a similar situation. This class teaches participants how to interview in a way that yields a much more accurate overview of a candidate's performance potential by utilizing techniques that are easy to learn and fun to implement.
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Managing Employee Performance
Meaningful performance management techniques maximize employee performance by communicating areas needing improvement, as well as areas of excellence, in ways that ensure the employee understands the expectations. Performance management is not an event, but rather a continual process that begins while the new employee is still on probation, continues through the career of the employee, and ends with the retirement party. The key to success is an effective performance management process. Managing Employee Performance teaches participants the steps in that process and provides tools to successfully implement each step.
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Leading Teams
An effective team is one that achieves a high level of performance and member satisfaction. They must have a climate of openness and trust, a clear purpose, specific roles and work assignments, and an effective system of conflict resolution. Leading Teams teaches participants the dynamics of leading a team, the characteristics of an effective team, and the different team player styles that may make up a team. This class includes a self‐assessment to identify individual style, team building techniques, and case studies that apply the principles of team leadership.
The Art of Effective Delegation
Management can be defined as accomplishing things through others. In order to do that, supervisors must learn to delegate effectively. The Art of Effective Delegation focuses on organizing employees to accomplish goals by maximizing the use of delegation. Supervisors learn the benefits of delegating, how to overcome reluctance to delegate, and how to use tools to avoid lower to higher level delegating. In addition, participants identify multiple ways to "work smarter, not harder," leading to lower stress levels and higher morale.
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Managing Change
For any change initiative to be effective, the change process must be aggressively managed. Managing Change instructs supervisors in the essential elements of change, including strategy, execution, and the all‐important human element. This class offers participants an interactive approach to understanding the dynamics of small and organization-wide changes great and small. In addition, participants gain a heightened awareness into their own processes of adapting to fundamental change, while acquiring tools in understanding and guiding others through change.
MANAGERIAL Classes for Operational Leadership
Tools for Successful Leadership
Leadership is the process of creating alignment and motivating performance. Tools for Successful Leadership explores the concepts of leadership and helps participants recognize leadership opportunities in the workplace and community. This class teaches participants to identify the characteristics of effective leaders and the role that personal values play in leadership. Participants also learn to recognize the dynamic relationship between leaders and followers and to identify the difference between management and leadership.
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Persuasive Communication
Managerial Leadership often involves evaluating alternative courses of action, drawing conclusions and making recommendations for change. To successfully lead, the manager must be capable not only of evaluating and recommending the appropriate course of action, but also of communicating that recommendation in a manner that is compelling and persuasive. Persuasive Communication provides the participant with an understanding of how to communicate well thought out recommendations in a manner that gets results.
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Building an Effective Business Case
In today's world of extensive budget cuts, it is vital for managers to know how to build a solid case in support of their budget. Building an Effective Business Case reviews the fundamentals of how to develop a winning project proposal and how to research a business case and present it effectively. This class focuses on the ability to make better decisions by using a business case to streamline problem solving, communication, and decision-making. The goal of this class is to empower participants to gain approval for funding, approval for resource allocation, and top management support.
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Managing a Budget
The budget is the single most important policy document a local government adopts. It is the tangible translation of the organization's mission, vision, and values into practical action and service delivery. Capable budget management is one of the primary responsibilities of a manager. Managing a Budget instructs managers in financial terms and concepts, as well as how to implement a comprehensive system to budget efficiently and effectively. This class provides participants with practical insights and understanding regarding budget management.
Presentations with an Impact
The best presentations are both meaningful and engaging. This class is designed for employees who conduct formal presentations and want to enhance their presentation skills. Presentations with an Impact instructs participants in creating impressive presentations, from writing the content, to effective handouts and visual aids, to mastering the difficult question and answer session. The class includes step-by-step instructions on presentation preparation, handling nervous energy, and methods to improve writing, inflection, and storytelling.
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Business Writing Skills
Business Writing Skills teaches participants to write clearly, concisely, and appropriately in a business context. This class is designed for those who prepare written presentations, letters, memos and emails and want to enhance their writing skills. The class includes grammar basics, exercises to enhance sentence structure, and overall improvement of written communication so that participants can convey their messages professionally.
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Hitting Your Target: Effective Goal Setting
Managing individual, team, or organizational goals requires managers to focus on key results areas and to set reasonable and achievable goals. Hitting Your Target: Effective Goal Setting instructs participants in the theories and best practices of goal setting, techniques for avoiding goal setting traps, and strategies for building goals as a team. This class includes discussion of the complete goal setting process, methods for attaining goals, management techniques for keeping a team on track, and a personalized action plan to set and meet goals.
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Holding Successful Meetings
Whether leading a meeting, or simply participating, it is important to get the most out of the time spent. Holding Successful Meetings teaches participants to plan and organize efficient meetings, conduct meaningful meetings, and interact appropriately in meetings. The class includes techniques to help participants write effective agendas, use timesaving tactics, and employ efficient methods for keeping meetings on task, as well as tips for making meetings meaningful.
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Project Management From Start to Finish
Project management can become an overwhelming task. Project Management From Start to Finish instructs participants in creating and implementing a comprehensive, systematic approach to manage projects more efficiently and effectively. The class includes team-building exercises, positive communication techniques, and problem solving procedures in order to prepare the participants for project involvement and leadership.
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On Your Mark, Get Set, Motivate!
On Your Mark, Get Set, Motivate! instructs participants in motivational theories, the role of the manager in motivating employees, and the three conditions of motivational management: confidence, trust, and satisfaction. This class defines motivation in the workplace, explains some of the classic theories of motivation, pinpoints some powerful needs that motivate people and how to relate motivators to them, and discusses how to develop motivational skills.
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Understanding and Utilizing Performance Measurements
A high performing organization is reliant upon meaningful and effective performance measures. Unfortunately, too many organizations do not measure what matters, instead measuring too much of what does not matter. Understanding and Utilizing Performance Measurements equips managers to take their organizations to the next level by understanding, measuring, and interpreting the things that matter.
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TRUST BUILDING Classes for Systems Leadership
Building Trust in a Diverse Environment
The old way of thinking - that differences must be avoided - is a barrier that prevents organizations from being truly successful. Creating a trusting environment is key to capitalizing on the diverse talent in an organization. Building Trust in a Diverse Environment instructs managers on how to create a productive, synergistic, trust-filled atmosphere for employees. This class facilitates a better understanding of the relationship between trust and diversity and teaches participants to create a culture that respects individuality.
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Honing Your Emotional Intelligence
Great leaders move their teams by igniting passion and inspiring success. Honing Your Emotional Intelligence acknowledges and explains the complex mix of social and interpersonal behaviors that incorporate intuition, character, integrity, motivation, communication ability, and relationship skills. This class includes a self-assessment to measure participants' strengths and areas for improvement in emotional intelligence and practical situational exercises.
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Building High Performance Teams
In order to keep up with fast-paced change and have the ability to manage change effectively, a commitment to establish a greater degree of teamwork among employees with more responsibility delegated across the organization is needed. Building High Performance Teams focuses on the concepts of goal setting, empowerment, and measuring productivity. The class includes team-building exercises, positive communication techniques, and problem-solving procedures in order to prepare the participants for exceptional team leadership.
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Coaching, Mentoring, and Supervisory Counseling
Helping employees achieve their potential relies on a trust relationship. An essential strategy for building trust is knowing when and how to utilize the differing skill sets of coaching, mentoring, and supervisory counseling. Coaching, Mentoring, and Supervisory Counseling helps participants understand the difference in these three strategies and how to best utilize each of them to help their teams achieve maximum potential.
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Managing Relationships
Getting things done is all about dealing with people. Managing Relationships helps leaders be more effective in their jobs by being more effective in the way they deal with people, including citizens, employees, peers and their own supervisors. This class explores the unique individuality that each employee brings to the workplace, and then presents options for effectively managing relationships with individual employees. The purpose of this class is to improve communication and relationships, which will result in increased productivity and comfort in the workplace.
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Political Savvy
Achieving success as a leader in local government requires an exceptional degree of political savvy to know when and how to pursue important issues. The challenge is to be exceptionally politically astute without becoming political. Political Savvy helps participants develop a sensitivity to political dynamics, recognize when things may not be what they seem, and helps them learn to avoid a variety of political pitfalls.
Dealing with the Media
Carelessness with the media can be treacherous. Dealing with the Media helps participants avoid pitfalls and build effective working relationships with the media. This class provides a basic understanding of the motivation, needs, and operating practices of the media, as well as effective strategies for managing relationships with the media within the context of open meetings and open records requirements.
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SYSTEMS BUILDING Classes for Systems Leadership
Budget and Finance for Non-Financial Managers
It is vital for leaders to understand financial terms and concepts, as well as be able to implement a comprehensive system to budget efficiently and effectively. Budget and Finance for Non-Financial Managers equips managers to effectively manage their budgets and understand financial management basics.
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Strategic Planning
Systems Leadership is about putting processes in place to make an organization run more efficiently and effectively. Strategic Planning instructs leaders in a five-step process: envisioning the mission, performing a strategic audit, identifying strategic goals and objectives, composing an action plan, and evaluating the results. The class includes exercises to improve participants' goal setting skills, demonstration of the written format for a strategic plan, opportunities to develop a step-by-step strategic plan, and small group discussions of case studies.
Problem Solving and Decision Making
Leadership often requires thinking through complex problems and providing decisive answers. Problem Solving and Decision Making instructs leaders in employing a three-step process to solve problems: understanding the issue, finding solutions, and planning next actions. This class includes activities to promote creative problem solving and techniques to identify the starting issue, desired outcomes, and root causes of problems. In addition, it provides an opportunity to develop a personalized action plan for solving problems and making decisions in the future.
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Creating a Culture of Accountability
Today's world is one in which citizens are demanding an ever-increasing level of accountability from their local government, and the media is more aggressive in scrutinizing performance than ever before. In this environment, it becomes even more important to ensure that accountability permeates the entire organization. Creating a Culture of Accountability uses the 12 tenets of the ICMA Code of Ethics as the framework for creating a pervasive cultural commitment to a high accountability environment.
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Introduction to Lean Management in Government
Doing more with less has become a way of life for many local governments. However, using traditional techniques of simply working harder offers limited opportunity for substantial improvements. Traditional approaches often result in declines in service levels and employee morale. Introduction to Lean Management in Government introduces principles that help organizations increase productivity by working smarter, not harder.
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Lean Government: Reducing Cost and Improving Quality
Lean management and the principles of Six Sigma have driven the cry of faster, better, cheaper. As organizations embrace the principles of Lean management, this class provides practical insights into some of the most successful strategies being utilized by local governments across the United States. Lean Government: Reducing Cost and Improving Quality provides participants with an opportunity to learn the best ways toreduce costs while maintaining high levels of customer service.
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Lean Six Sigma - Yellow Belt Training
This 2-day course provides an overview of the Six Sigma methodology and an introduction to the basic tools of Six Sigma and process management. Within Six Sigma, a Yellow Belt participates on improvement projects, but does not yet lead any projects. A Yellow Belt typically develops process maps or uses other basic improvement tools to support Six Sigma projects.
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Lean Six Sigma - Green Belt Training
This 8-day course extends work done in Yellow Belt training and provides a deeper understanding of the Six Sigma methodology and its tools and techniques. Within Six Sigma, a Green Belt is able to lead projects that have the improvement potential of up to $100,000. A Green Belt is well-versed in all the improvement tools and techniques used in Six Sigma. Prerequisite: Yellow Belt Training/Certification.
NOTE: Day 4-8 training is not taken immediately after Day 1-3 training. In between these two training sessions, the Green Belt candidates are given specific homework assignments. It is suggested that these assignments last a minimum of 2 weeks and a maximum of 4 weeks.
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Lean Six Sigma - Black Belt Training
This 2-week course extends work done in Green Belt training and provides a much deeper understanding of the Six Sigma methodology and its tools and techniques. Within Six Sigma, a Black Belt is able to lead projects that have the improvement potential of over $100,000, and is able to supervise and mentor Green Belts. A Black Belt is an expert with all the tools and techniques used in Six Sigma. Prerequisite: Green Belt Training/Certification.
NOTE: In between Week 1 and Week 2 training, the Black Belt candidates are given specific homework assignments, in addition to managing at least one Green Belt project. It is suggested that these assignments last between 2 weeks and 8 weeks.
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Lean Six Sigma - Online Yellow Belt Training and Certification
This complete Lean Six Sigma DMAIC course prepares participants to perform the role of a Lean Six Sigma Yellow Belt. The Lean Six Sigma Yellow Belt Training Materials are a comprehensive curriculum covering the Define, Measure, and Control phases within the Lean Six Sigma D-M-A-I-C (The acronym for core phases of the Lean Six Sigma methodology used to solve process and business problems through data and analytical methods: Define, Measure, Analyze, Improve and Control) body of knowledge required to successfully prepare students to achieve Yellow Belt certifications and performance standards.
This course is a rigorous learning experience, upon completion of which, you will receive designation as a Six Sigma Yellow Belt from Strategic Government Resources.! It is important to note that Six Sigma Yellow Belt training has been developed for the private sector and terminology and context are not local government specific.! However, the principles and concepts you will learn in this course have tremendous applicability to local government.
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Lean Six Sigma - Online Green Belt Training and Certification
This complete Lean Six Sigma DMAIC course prepares participants to perform the role of a Lean Six Sigma Green Belt. The Lean Six Sigma Green Belt Training Materials are a comprehensive curriculum covering everything within the Lean Six Sigma D-M-A-I-C (The acronym for core phases of the Lean Six Sigma methodology used to solve process and business problems through data and analytical methods: Define, Measure, Analyze, Improve and Control) body of knowledge required to successfully prepare students to achieve Green Belt certifications and performance standards.
This course is a rigorous learning experience, upon completion of which, you will receive designation as a Six Sigma Green Belt from Strategic Government Resources. There are no prerequisites for the Green Belt Certification course. The coursework is designed to equip you for the role you will play within your organization and as such, is comprehensive in scope per that role. It is important to note that Six Sigma Green Belt training has been developed for the private sector and terminology and context are not local government specific. However, the principles and concepts you will learn in this course have tremendous applicability to local government.
We hope you benefit from Six Sigma Green Belt training and enjoy incorporating what you learn within your organization!
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Lean Six Sigma - Online Black Belt Training and Certification
This complete Lean Six Sigma DMAIC course prepares participants to perform the role of a Lean Six Sigma Black Belt. The Lean Six Sigma Black Belt Training Materials are a comprehensive curriculum covering everything within the Lean Six Sigma D-M-A-I-C (The acronym for core phases of the Lean Six Sigma methodology used to solve process and business problems through data and analytical methods: Define, Measure, Analyze, Improve and Control) body of knowledge required to successfully prepare students to achieve Black Belt certifications and performance standards.
This course is a rigorous learning experience, upon completion of which, you will receive designation as a Six Sigma Black Belt from Strategic Government Resources. There are no prequisites for the Black Belt Certification course. The coursework is designed to equip you for the role you will play within your organization and as such, is comprehensive in scope per that role. It is important to note that Six Sigma Black Belt training has been developed for the private sector and terminology and context are not local government specific. However, the principles and concepts you will learn in this course have tremendous applicability to local government.
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Succession Planning
Almost 7,900 baby boomers retire every day. Many local governments report more than 70% of their current workforce is eligible to retire. Despite this, few organizations have adequately prepared a leadership pipeline that will ensure continuity and competence in their next generation of leaders. Succession Planning provides a practical strategy and game plan for an organization to develop a qualified pool of leaders ready to be promoted as the generation shift occurs.
STRATEGIC Classes for Strategic Leadership
Strategic leadership focuses on transforming the organization from what it is to what it aspires to become. The fourth dimension requires a long term and change oriented perspective for an organization to envision the future and develop a practical, achievable, and yet aggressive strategy for shaping its destiny.
TECHNOLOGY Classes for Technological Competency
Microsoft Word
Turn boring documents into must-read material with powerful formatting, charts, and tables. The Microsoft Word course lets people of any technical level learn exactly what they need to know at their own pace. The course begins with Word fundamentals and then moves on to more advanced topics like styles, charts, and mail merge. With this course, you also receive interactive examples, alternative methods and shortcuts to common tasks, and self-paced lessons. Unlimited access to this online title is for one full year from date of purchase.
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Microsoft PowerPoint
Not getting your message across? Maybe it’s those canned presentations you’ve been using for years. With this Microsoft PowerPoint course you will learn how to create and deliver dynamic, professional-looking presentations. With this course, you also receive interactive examples, alternative methods and shortcuts to common tasks, and self-paced lessons. Unlimited access to this online title is for one full year from date of purchase.
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Microsoft Excel
Turn unorganized data into useful information and quickly make spreadsheets your friends. This Microsoft Excel course lets people of any technical level learn exactly what they need to know at their own pace. It starts with Excel fundamentals and then moves on to advanced topics like functions, PivotTables, and macros. With this course, you also receive interactive examples, alternative methods and shortcuts to common tasks, and self-paced lessons. Unlimited access to this online title is for one full year from date of purchase.
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LEAD WORKER Classes for Professional Competency
Transitioning from Peer to Team Leader
Making the leap from peer to team or crew leader is never easy. New team leaders frequently struggle to balance their old co-worker relationships with their new responsibilities. Transitioning from Peer to Team Leader teaches participants skills and techniques to make this important transition a positive and productive experience. This class challenges participants to accept new realms of responsibility involving productivity, safety, and public image. Building on that foundation, learners then work together to discover the three keys to a successful transition: acknowledge realities, be observant, and serve proactively.
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Leading By Example
As employees move into leadership roles, the example they set becomes increasingly important. Leading By Example challenges participants to acknowledge both the existence of influence and the power that it wields. This class explores the concepts of leadership and helps the participant recognize leadership opportunities in the workplace.
Effective Listening Skills
Although everyone talks and listens to one another, they may not be communicating effectively. Most people are so busy thinking of what they want to say next that they often miss important cues for success. Effective Listening Skills instructs participants in the art of active listening. Listening has become a neglected communication skill. Active listening is a difficult skill to learn, but the payoff can be great. Participants explore the process of listening more effectively and learn specific tools to maximize interpersonal communication.
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Building a Respectful Workplace
The foundation for successful teams is working in a respectful environment. Building a Respectful Workplace explores the principles for building a respectful workplace and steps to eliminate disrespectful behavior. After discussing their own experiences, participants will observe a number of scenarios that challenge them to respond to various forms of disrespect in the workplace.
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ADMINISTRATIVE ASSISTANT Classes for Professional Competency
Extraordinary Assistants
Understanding the workplace is the first step in becoming a successful and extraordinary administrative assistant. Assistants who know who they are, where they are, and what is expected of them will go a long way in effectively serving their internal and external customers. Extraordinary Assistants discusses the importance of a thorough knowledge of workplace culture, understanding the ethical expectations related to that culture, and the proper steps to building rapport and winning the trust of co-workers and customers
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Etiquette Intelligence
Empowerment in the workplace starts with making sure your professional presence projects confidence and authority. Understanding professional etiquette can make a difference. Etiquette Intelligence instructs participants on how to make great first impressions, explores classic mistakes to avoid when using tools such as voicemail and email, and reviews professional courtesies that can give you the edge in building positive business relationships.
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The Art of Planning Ahead
The Art of Planning Ahead encourages participants to think one step ahead. Building on this foundation of strategic thinking, participants discover skills that can improve both communication and time management in the workplace.
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OTHER POSITION SPECIFIC Classes for Professional Competency
ADA Compliance Guidelines for Supervisors
ONLINE ONLY COURSE
It is essential for all supervisors to understand the Americans with Disabilities Act (ADA) in order to ensure legal compliance, as well as to provide employees with the benefits and protections of the law. This class provides an overview of the ADA and the ADA Amendments Act (ADAAA) and uses real-life examples to demonstrate when a supervisor should consult with the human resources department regarding ADA.
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FMLA Compliance Guidelines for Supervisors
ONLINE ONLY COURSE
FMLA Compliance Guidelines for Supervisors provides a comprehensive overview of the Family and Medical Leave Act for employees at the supervisory level. In addition, the class familiarizes supervisors with the history of FMLA, reviews FMLA notice requirements, reviews the supervisor's role in FMLA compliance, and reviews multiple FMLA frequently asked questions and clarifies answers.
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ADA Compliance Guidelines for Managers
ONLINE ONLY COURSE
It is essential for all managers, in addition to human resources staff, to have a thorough understanding of the Americans with Disabilities Act (ADA) in order to ensure legal compliance, as well as to provide employees with the benefits and protections of the law. This class provides information on the ADA and the ADA Amendments Act (ADAAA) and uses case studies to enhance managers' understanding of this important law.
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FMLA Compliance Guidelines for Managers
ONLINE ONLY COURSE
FMLA Compliance Guidelines for Managers provides a comprehensive overview of the Family and Medical Leave act for employees at the managerial level. The class reviews the manager's role in leveraging a strategic relationship with human resources for the purpose of organization wide FMLA compliance.
Flyer for FMLA Compliance Guidelines for Managers
Red Flags Rule: Identity Theft Prevention
Identity Theft is the fastest growing crime in the United States, and the second most common form of identity theft is utilities fraud. Under the Identity Theft Red Flags Rule, which are part of the FACT Act of 2003, organizations are required to implement an Identity Theft Prevention Program. Red Flags Rule provides front line employees with an understanding of the requirements of the Red Flags Rule and their organization's Identity Theft Prevention Program. This class, combined with an internal review of any organization-specific procedures, will meet the employee training requirement of the Red Flags Rule. Participants receive hands-on training regarding the types and categories of Red Flags in order to assist employees in identifying and detecting Red Flags, as well as how to prevent and mitigate identity theft by protecting sensitive customer information.
Flyer for Red Flags Rule: Identity Theft Prevention
Drug and Alcohol Abuse Awareness for Supervisors
Any employee who struggles with a drug or alcohol problem, or who comes to work under the influence, puts his/her personal safety and other individuals' safety at risk and creates significant potential for legal liability on the part of the organization. Drug and Alcohol Abuse Awareness for Supervisors teaches participants how to implement leadership initiatives designed to create an environment of prevention and accountability, how to recognize drug and alcohol problems, and how to react appropriately when an incident occurs.
Flyer for Drug and Alcohol Abuse Awareness for Supervisors
DOT Drug Testing and Reasonable Suspicion Training for Supervisors
Department of Transportation (DOT) Drug Testing and Reasonable Suspicion Training for Supervisors has been developed by Strategic Government Resources to ensure that local government supervisors meet mandated DOT training requirements. The 90 minute online course defines reasonable suspicion, reviews DOT drug testing regulations for supervisors, specific compliance steps, record keeping regulations, and frequently asked questions.
Flyer for DOT Drug Testing and Reasonable Susipcion Training for Supervisors
Workplace Violence Awareness for Supervisors
Workplace Violence Awareness for Supervisors instructs participants on how to create a safe environment for your employees. As the number of workplace violence incidents continues to rise, it is increasingly important to be able to recognize threats and take preventative action. The class includes techniques to improve your ability to see warning signs and respond effectively, guidelines for documenting behavior, and group discussion of case studies involving actual workplace violence situations.
Flyer for Workplace Violence Awareness for Supervisors
Making the Right Call: Telephone Etiquette
Statistics have shown that 55% of the communication process involves body language. This means that we lose over 50% of our ability to communicate when on the telephone. If good communication is the key to getting the job done right, then learning effective communication strategies on the telephone is crucial to any organization's ongoing success. Making the Right Call: Telephone Etiquette instructs participants in basic phone etiquette, phone manners that make a good business impression, the correct way to answer and speak on the phone, how to deal with resistance and disgruntled callers, and much more. If you make or receive even a handful of phone calls each day, this training initiative will continue paying dividends for years to come.
Flyer for Making the Right Call: Telephone Etiquette
Programming Rated T for Teens: Library Resources
Programming Rated T for Teen: Library Resources encourages participants to develop highly interactive, fun, and successful programs for young adults. This class takes participants through a SWOT analysis, setting up program or production, and tips on grant writing. In addition, this class includes an overview of the Search Institute's 40 Developmental Assets, practical information on developing teen programs, the six P's + 1 of planning an event, tips on the Do's and Don'ts in teen programming, and several specific programs that can be utilized immediately.
Flyer for Programming Rated T for Teens: Library Resources
HIPAA Compliance Training for Supervisors
ONLINE ONLY COURSE
HIPAA Compliance for Supervisors reviews federal compliance guidelines for local government supervisors responsible for Health Insurance Portability and Accountability Act employee awareness, pattern, and practice.
HIPAA Compliance Training for Supervisors
Crafting a Winning Transmittal Letter
ONLINE ONLY COURSE
Crafting a Winning Transmittal Letter is designed to walk local government job seekers through the first stage of the application submission process. This course reviews, "stand out from the crowd" email submission techniques, a successful transmittal letter crafting process, and transmittal letter spoilers that must be avoided. This course is a must for the first time public sector job seeker or the seasoned local government professional seeking to transition to a new job or advance his/her career.
Crafting a Winning Transmittal Letter
PERSONAL Classes for Personal Competency
Drug and Alcohol Abuse Awareness for Employees
ONLINE ONLY COURSE
Drug and Alcohol Abuse Awareness for Employees familiarizes local government employees with all aspects of a drug‐free workplace program. Now, more than ever, it is important to know what should be done in crisis situations, as well as ongoing problem situations. This class teaches participants techniques to constructively confront a potential drug or alcohol abuse problem, guidelines to avoid liability, and includes guided group discussions about common workplace scenarios.
Flyer for Drug and Alcohol Abuse Awareness for Employees
Organization-specific personal competencies
