Performance Communication® Expert, Speaker, Author, and Blogger
Amy P. Castro is a recognized leadership, customer service, and Performance Communication® expert, speaker, author, and blogger. She brings her communication expertise combined with 18+ years of business experience to help you conquer your biggest problems, including hiring the right employees to serve your customers and how to attract and retain life-long customers. She knows how to help professionals like you solve their biggest challenges in growing their leaders and teams and getting customers to stick to you like glue!
Amy holds a Bachelor’s Degree in Journalism from the George Washington University and a Master’s Degree in Human Communication Theory from the University of Northern Colorado. She also holds the prestigious “Certified Speaking Professional” (CSP) status conferred by the National Speakers Association (NSA). The CSP is the highest earned designation in NSA and only about 10% of members worldwide hold this status.
Amy is a proud U.S. Air Force veteran, having served as a captain in the public affairs career field. After leaving the Air Force, she founded her company The Performance Communication Group in 1994. She is also the author of the books Practical Communication: 25 Tips, Tools, and Techniques for Getting Along and Getting Things Done and The Secrets of Effective Leadership Communication.
Amy uses her humor, down-to-earth style, REAL stories, and fun, practical activities to create customized and engaging programs focused on Performance Communication®: Assertive Communication techniques that are Positive, Purposeful, and Practical. Her customized programs allow participants to leave her sessions ready to put new skills into action immediately.