Telephone Skills Training
for Local Government Employees
In today’s fast paced culture, it is critical that employees who answer the telephone are equipped to represent their organizations professionally and courteously. They should also be able to successfully transfer calls, answer customer inquiries, and reduce rework that results from insufficient information gathering. Telephone Skills Training for Local Government Employees prepares employees at all levels of employment to do just that. Additionally, this half-hour SGR online course prepares participants to streamline processes and maximize respect and accountability while creating a customer centric culture and reputation for excellence. This course includes a fully reproducible Participant's Guide.
Properly answer a business phone
Properly transfer calls
Properly take a message
Properly address the needs of the caller
Properly manage difficult callers
This course is suitable for employees at all levels of your organization.
Bill Me: (Please note that a $20 manual billing fee will be applied to all "Bill Me" orders.)
Use this Registration Form to register participant(s) for one or more courses. Populate all required fields and submit. An invoice will be emailed to you. Upon receipt of payment, participants will be uploaded into the On-Demand Course system. Each participant will be emailed the access information for the course(s) for which they have been registered.