Isn’t it true that Servant Leadership can hinder an organization from getting things done because people are too focused on “playing nice”?

Not at all! Organizations that are committed to servant leadership want to accomplish things and they do accomplish things! In fact, they can just as much or more accomplished as organizations that are solely focused on execution. However, when the culture is built upon the principles of putting others first, it keeps them from leaving a trail of wounded people along the side of the road. That makes it sustainable over time.